Support

Effective 2026-08-07 · Shinrasec, operated by Martin Mielke

Licensed customers can contact the Kura operator for access, download, and artifact help.

Contact

Email martin@shinrasec.com from the address named on your Kura license. Include the tool, approximate time, operating system, and the error shown. Do not attach a customer-marked executable unless we request it through a secure transfer method.

Priority

Critical

suspected cross-customer access, exposed administrative credential, or unauthorized redistribution.

High

you cannot sign in or both tool artifacts are unavailable.

Normal

one artifact, documentation, or usability question with a workaround.

Response targets

We aim to acknowledge critical issues within four hours, high issues within one business day, and normal issues within two business days. These are operating targets, not contractual service levels unless a signed agreement states otherwise.

Before contacting support

Confirm you signed in with the verified email on the license and that your platform matches the catalog label. Kura reports an unavailable artifact directly and does not replace it with another tool or build.